Driver FAQs
INDUSTRIES
Driver FAQs (Frequently Asked Questions)
Yes, your Tesla can charge at any of our charging stations. Just make sure that you have a J1772 adapter for your Tesla’s proprietary charging port. This adapter will allow you to charge at most non-Tesla charging stations.
Yes, as a courtesy to other drivers trying to use the charge station, we ask that you move your EV when your charge is complete. Please note that some locations may charge a high price if you leave your EV connected after it has completed charging.
Pricing policies are listed on the station port screen in the app. Drivers can turn on notifications from your account page in order to receive an SMS and/or email once their charge is complete.
For most stations, you can simply unplug the charger from your vehicle to end your session. For some Level 3 (DCFC) chargers, you may need to hit a stop button on the charger to end your session. If you started your session with an RFID card, you may need to swipe your RFID card again in order to end your session.
Level 3 equipment, also called DC fast chargers, use a high-voltage DC plug. Most Level 3 chargers provide an 80% charge in 30 minutes. This type of Level 3 equipment is not compatible with all vehicles, and the charge itself is not accepted by all vehicles.
Level 3 chargers are being deployed across the United States in public or commercial settings. Check your vehicle guide to see if your EV is able to accept Level 3 charging.